Welcome To Study4Certify FAQs
- General Questions
- Guarantee, Support & Updates
- Payments & Product Downloads
- Website Security
- Miscellaneous Questions
Q1: What do you sell or provide?
We provide certification exam preparation materials for various companies. Our products are in an easy-to-use PDF format that can be used on all types of devices. You can find the complete list of exams here: https://www.study4certify.com/vendors
Q2: Do you offer certifications or how will I get certifications?
As mentioned earlier, we only provide preparation materials. To register for a certification exam and get certified, you need to visit the exam sites, namely pearsonvue.com and prometric.com
Q3: Which certification is best for me?
We do not provide consultation in this area. We recommend that you visit the certification-related forums.
Q4: Can I pass the actual certification exam only with Q&A products?
Of course! We are 100% sure of the quality of our products. Before taking the actual exam, be sure to study the corresponding exam questions and answers for two weeks. Our money-back guarantee reflects this confidence in our products.
Guarantee, Support & Updates
Q1: What is the validity period of my product when requesting warranty and support?
We provide product support and money back guarantee (basic plan) for 90 days from the date of purchase. However, you can choose to purchase an extended upgrade plan for up to 12 months.
Q2: How often do you update your products?
There is no set date for the exam renewal because it depends on many factors that we cannot directly control. However, we assure you that whenever you update the product, we can guarantee your success.
Q3: Is your update free?
We offer free updates within the validity period of 90 days from the date of purchase. After this period, you can extend your access to the renewal period for another 90 days with a 50% discount to get free product updates and support.
Q4: How do I get free updates?
We offer 90 days of free updates for all customers. In the meantime, you can "log in" to your account on our website, where you will find updated products.
Q5: There has been an update, but it is still the old version when downloaded. That I have to do?
The older version may already be cached on your computer. First delete all downloaded copies of the software from your computer, then restart your computer and clear the local web cache. Then you can start with the newly downloaded product.
Q6: Can I extend the support and warranty after the license expires?
Yes, you can renew the "Expired License" with a 50% discount. To do this, you just need to click the "Renew" button next to each product in the "Members Area". After renewal, the validity period of the license will be extended for another 90 days. If you have any problems in this regard, please do not hesitate to contact our support team.
Q7: Is the number of questions displayed by the product less than before?
Why waste time on obsolescence? During the product update, old questions that are no longer part of the actual exam will be removed, so the product can leave fewer questions. This actually means that you have to learn fewer questions and pass with a higher score.
Payments & Product Downloads
Q1: What payment methods do you accept?
We accept payment from all major types of credit/debit cards.
Q2: I want to pay for my product, but I always get
Make sure to fill in all fields correctly. You can try another payment method to make this purchase. Please contact live chat support or send an email to support@Study4Certify.com for help.
Q3: I have paid for my product, when can I download it?
If the payment is successful and you receive a confirmation email from our team, you can download the product from your member area immediately.
Q4: Where can I download the product?
Log in to your account at https://www.Study4Certify.com/register, you will see your order number and download button. You can then download the purchased product immediately.
Q5: What is the difference between unlimited access and dealer access?
Unlimited Access has unlimited access to all exams available on our website, but 10 exams per week. You cannot use multiple geographic IP addresses to download the exam; otherwise, your access will be blocked.
For reseller access, you can download any exam multiple times and there is no time limit. You can also place your own logo and resell comments.
Q1: How secure is your website? Is my credit card information secure on your site?
Our site uses McAfee Enhanced Security Protocols and 64-bit SSL and is checked 24/7 for consistency. Therefore, you do not have to worry about the security of the site. We make sure 100% that your information is secure on our website.
Q2: Can a third-party access customer information from your website?
No, no one can. Our system is 100% secure and we do not share any information with third parties at any cost.
Q1: What should I do if I find a problem with your product?
In rare cases, you will see some errors or errors in our products; if you submit an incorrect "screenshot", we will thank you for your cooperation. We will eliminate errors as soon as possible and provide you with updated products.
Q2: How can I get a discount?
Special discounts are available for budget packages or popular exam packages. If you want to purchase three or more products, please contact a team member to find out the discounts available on the total bill.
Q3: I used the product but failed, how do I apply for a refund?
If you fail the exam on your first attempt, you can request a refund or exchange the exam for another exam of your choice. For more details, please go to our Terms and Conditions page. You only need to send the original crash report in PDF format to support@Study4Certify.com, and our team will help you immediately.
Q4: What are the "operating system" and other requirements for using the product?
Our product is available in a simple user-friendly PDF format. The PDF format is compatible with almost all operating systems, for example. For example, Windows, Mac, Linux, etc. You need a "free pdf reader" to use our products.